You may return most new & unopened items with labels still attached (not food items), within 14 days of delivery with tags attached, in perfect condition, for a full refund. We inspect all items prior to packaging so you can have an issue free, quality product. We want to make sure every item we send out is exactly what you expected, and sometimes more.
No returns on outdoor adventure supplies. If problems, call manufacturer. Number is listed in product details.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All sales are final for gift certificates, good for any products in our store.
Shipping charges will be based on the weight and size of your package. We usually ship most orders within 24 hours. We pride ourselves in quick and efficient service and strive to put a RUSH on each and every order ... you're important to us. We ship via USPS & UPS. Our usual method is usually ground if UPS as it's quick, economical and we know it will get to you in a timely manner. USPS is also good, and we use them for those hard to get to areas in the country, like Alaska, where we know the costs can hit harder, we find flat rate works best. Basically, shipping options will be your choice, and you'll see we can offer great rates, including free in some cases. We will do everything in our power to accommodate you, making it an enjoyable, and trouble free experience.
Our ship free promotions are for the continental US only at this time.All orders which include coffee will have a short delay as the coffee is being roasted prior to shipment.